In which countries is it possible to shop online?
You can currently shop in worldwide.

How many languages is it possible to browse in?
The browsing languages are: Spanish and English.

Are the online store prices the same as the store PRICES?
Yes. If you find any difference of price, please write an e-mail to

Are out-of-stock items restocked?
Sandra Freckled products are always limited editions.
If you are very interest in one specific product out of stock, you can write an e-mail to:

Will I receive the same product that I see in the photo?

 Is it possible to receive periodic information via email about SANDRA FRECKLED latest new products and offers?
Just making a registration with your e-mail , we will send you monthly or quarterly information about the brand.

How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service. (

Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn't been processed yet.

What should I do if I receive a faulty item? only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service. (

What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service. (



Shopping at is very easy. Just follow these steps:

-View the products you are interested in and click on the photograph to zoom in and see every detail, sizes, composition, reference code and price.
-Select an item of product and add it to your basket. You can then choose to continue shopping or to process order.
-Please after this, follow the steps to continue buying, very simple and easy.
-Select a payment method: Visa, Visa Electron, Mastercard or Paypal.
-Confirm the order.


 What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Visa electron, Mastercard and Paypal.

 Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

 Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.



 Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. )

Can the delivery country be different from the purchase country?

How long will my order take to arrive?
Delivery times depend on the type of delivery selected.

How much do I pay for delivery service?
According to the city and the type of shipping selected at the time of purchase.

Can I track my order?
Yes, All the products are send via certified mail and have an international tracking number, write a mail to and we will send you the tracking number and status of your order.

 What is the home delivery process?
When you buy the product we will send a mail to confirm buying ended correctly.
From this point delivery conditions will depend on the option selected previously to the order confirmation.



Can I exchange my products?
We  only accept devolutions in case the product bought is not the same as received.

In case this happen, You should send a mail urgently to : Please attach picture of the product received and the ticket of your purchase, in order to prove references are not the same.
We will put in contact with you inmediately to pick up the package and to send you back the right product.